Return Requirements

Devices must be returned in like-new condition (e.g. no cracks, scratches, liquid damage, or other damage). Handset returns must include original packaging with all original kit components, such as the following (contents may vary):

• Wireless device (e.g., handset, mobile broadband device, etc.)
• Activation Card (if applicable)
• All Accessories
• Charger
• SIM Card (if applicable)
• Battery
• Documentation (e.g., manuals, activation guides, etc.)

Return Instructions for Orders Placed Online

• Call SFone Wireless at 1-800-444-4080 to obtain a valid Return Authorization Number to be referenced on your phone.
• SFone Wireless Returns will only handle requests with Return Authorization Numbers.
• Write the Return Authorization Number on: the original packing slip, and; on ALL sides of the box used to return ship the device. Ship the device and all original package contents to the following address:

SFone Wireless
9920 Brooklet Drive
Houston, Texas 77099

Other Conditions

• Products returned that do not comply with this Policy, including products returned more than 7 days after purchase, will not qualify for a refund and may be shipped back to you at your expense.
• Please refer to the warranty provided with your product for instructions if your product is subject to a manufacturer’s warranty and you wish to make a claim under that warranty.
• NO EXCHANGES: SFone Wireless does not exchange products purchased through sfonewireless.com. If an exchange is necessary, products should be returned for a refund first, in accordance with this Policy. Afterwards, a new product may be purchased through sfonewireless.com.
• Please allow up to eight weeks to receive your credit card refund. Your refund will be applied to the credit card account that your purchase was initially charged.