Thank you for choosing SFone Wireless!
Messaging: Message rates are charged when a message is sent or received, whether read or unread, viewed or unviewed, solicited or unsolicited. Premium and international messages may result in additional charges.
Accounts with Multiple Lines (aka “Family Plans”): The first phone activated will be the primary line. If the primary line is cancelled, another line on the account will be the primary line and responsible for payment or the family account will be converted to individual accounts/lines.
Location Based Services (LBS): LBS requires account holder authorization for SFone to share location and other information with third parties. The account holder must notify users that location can be identified while using LBS. Environment may limit LBS.
Fees: Additional fees may be charged for number changes, market transfers, equipment change requests and certain other transactions.
Account Funds, Payments and Cancellation: Funds can be added to accounts using an approved payment method. Charges are not refunded if cancelled or prorated if changes are made before the next payment due date. Unused services expire every month and do not carry forward. Max. $200/transaction & account balance cannot exceed $400. No funds transfer between accounts. Funds are withdrawn from accounts on monthly payment date & when incidental services are used (e.g., third-party content purchase). Insufficient funds will result in service suspension; accounts must become current within 120 days of suspension or account will be cancelled and funds and the phone number will be lost. Payment may be processed using other available funding sources, including registered credit/debit cards. Reactivation fees may apply to resume service after cancellation.
Advance Payment: Funds will be applied automatically to the next monthly service payment when they equal or exceeds the payment amount. Advance payment may be cancelled in your SFone Wireless Account up to one hour before the payment is due.
Third-Party Content: Customers can purchase 3rd-party content on a one time or monthly basis from SFone and other entities. Subscribers are responsible for all content, including content purchased by others on the account. Purchases can be blocked at no additional cost by calling Customer Care. Payments for purchased mobile content are deducted from the acct. balance & charges display in the online acct.
Resale and Domestic service: Our rate plans, customer devices, services and features are not for resale and are intended for reasonable use within the 50 United States, U.S. Virgin Islands and Puerto Rico.
Off-network Roaming: The availability of roaming services is dependent on your device and plan. Not all services (i.e., data, text, etc.) may be available when roaming. Roaming coverage, services and rates are subject to change at any time without notice.
Permitted and Non-Permissible Uses: You may use our network for: live voice calls for personal use, messaging and data (web, email, file transfer, apps, social media, gaming, streaming content). You are not permitted to use your device or services, including unlimited, in a way that: (1) is fraudulent, unlawful, infringes on intellectual property rights, harms or unduly interferes with the use of our network or systems or other parties’ resources; (2) uses services for commercial use (monitoring, telemarketing, autodialed calls, unauthorized marketing, connections consisting of uninterrupted live dialogue between people; (3) with devices that are incompatible with our network (that will be blocked); and (4) is necessary to protect our customer's or network's interests. Calls for commercial purposes (e.g., chat lines or broadcast lines) may be subject to additional charges.
Data Limitations and Performance: With certain plans, data speeds may be slowed when the plan’s applicable data allotment is reached. During this time, data access will be limited to 2G speeds of 128Kbps or below for the remainder of plan cycle and slowing webpage loads, file downloads, and streaming media. Speeds will be restored at the beginning of the next month’s plan cycle or after a plan cycle restart. Usage amounts avail. in your SFone Wireless Account.
Quality of Service Practices (QoS): To help protect against certain customers occupying an unfair share of network resources, unlimited data plan customers who use more than 35GB of data during a billing cycle will be prioritized below other customers for the remainder of their billing cycle, in times and locations where the availability of network resources is constrained.
Wireless Emergency Alerts: SFone elects to offer free wireless emergency alerts (WEA), including enhanced geo-targeting, on parts of its network coverage area on WEA-capable devices. WEA, including enhanced geo-targeting, may not be available on all devices, in all SFone coverage areas, or when a customer is outside of our network.
Text to 9-1-1: IN AN EMERGENCY, WHENEVER POSSIBLE, CALL 9-1-1. Where available, text-to-911 service may allow standard SMS text message communication with a 9-1-1 call center. Delivery or receipt of messages is not guaranteed and messages may fail, be delayed or be out of sequence. Text-to-911 may only be available in certain limited areas where it has been requested and implemented by local public safety officials. The service is not available when roaming and may be limited or unavailable by a number of circumstances, including, but not limited to, wireless network coverage, network congestion, power outages, the 9-1-1 call center's ability or willingness to receive and respond to text messages, and/or other technical limitations. Be prepared to provide your precise location to emergency responders.