Information to help you make smart decisions about communications, products and services.

Wireless Service Checklist

With so many choices when shopping for wireless products and service, we want to be sure you find the right device and plan — and understand the fine print.

Unlocking Policy

Domestic SIM Unlock (DSU) refers to enabling the SIM slot of your device to allow you to insert another carrier's SIM card. SIM unlocking a device will not necessarily make a device interoperable with another carrier's network. Additionally, SIM unlocking a device may enable some functionality of the device but not all (e.g., a SIM unlocked device may support voice services but not data services when activated on a different network). NOTE: Not all devices are capable of having the SIM slot unlocked.

Please note, SFone Wireless devices which the owner has attempted to reprogram or activate on another carrier's network or otherwise alter from its initial programming or settings may not be able to be reactivated with SFone Wireless services.

SFone Wireless will only activate devices certified to work with SFone Wireless services. SFone Wireless cannot unlock phones from other carriers.

General Eligibility for Unlocking

SFone Wireless will assist with unlocking a device under the following circumstances:

• The device is SIM unlock capable
• The device has not been reported as lost or stolen or otherwise flagged as ineligible to be unlocked
• The device has been active on the associated account for at least 12 months
• The associated account is active and in good standing

If you believe you meet the above requirements and would like to request that your DSU-capable device be unlocked, contact SFone Wireless Customer Support team by dialing 1-800-444-4080.

Unlocking for Military Personnel

SFone Wireless greatly appreciates the service that our U.S. military men and women provide at home and abroad. For military personnel deployed overseas, SFone has established a favorable unlocking policy, as follows:

• The device is capable of international SIM unlock
• The subscriber is an active member of a branch of the United States military as well as family members who are on the same account as deployed personnel
• The subscriber has been issued overseas deployment papers
• The person requesting the unlock is a current, authenticated SFone Wireless customer
• The account is in good standing
• Each phone number is allowed up to two unlocked devices within a 12-month period

Military personnel deployed overseas can contact SFone Wireless Customer Support team to request to an international SIM unlock by dialing 1-800-444-4080.