This Privacy Notice governs our data practices in connection with your use of the SFone Safe & Found application and optional Tracker device (collectively, the “Application”) on, and through, your mobile device. SFone Safe & Found is provided by SFone Wireless (“SFone”, “we”, “us” or “our”).
SFone Wireless Wi-Fi Calling Service (“the Service”) completes telephone calls using Voice over Internet Protocol (“VoIP”) technology by connecting a capable SFone wireless device to a router using a Wi-Fi signal and is intended primarily for use within the domestic United States (“U.S”). VoIP telephony is fundamentally different from traditional telephone service and has inherent limitations. The Service, including 9-1-1 calling, may be unavailable or limited in some circumstances, including without limitation the circumstances described below. While the Service may be available in a limited number of countries outside the U.S., calls to 9-1-1 and other international emergency service abbreviated dialing codes, such as 1-1-2 or 9-9-9, WILL NOT function over Wi-Fi and should not be used or relied upon during an emergency. Customer certifies awareness of the Service limitations outlined below and that Service will not be used by anyone other than Customer without first notifying the end user of such limitations.
SFone Wireless relies on the Registered Location of the Service at the time a 9-1-1 call is placed to route the call to the appropriate PSAP within the domestic U.S. and to provide the PSAP with your location. Your device may automatically attempt to determine the Registered Location information based on its location. You should verify and update the Registered Location information regularly and when accessing a Wi-Fi network with the same name (SSID) that may exist in multiple locations. Registered Location information is not automatically updated for a location with the same network name or for other non-cellular devices being used with the Service. If Customer does not update the Registered Location or it is not complete, SFone Wireless may attempt to route a 9-1-1 call based on earlier Registered Location information, which may not match Customer’s actual location and may cause a 9-1-1 call to be misrouted and/or provide a PSAP with incorrect location information. Always be prepared to provide your actual location to a call taker.
We use your Personal Information to do things like:
The PSAP designated to receive 9-1-1 calls for a particular Registered Location through the Service may not have a system configured for all 9-1-1 services. The PSAP may not be able to capture, retain or otherwise determine the phone number, Registered Location, or physical location of the VoIP device placing the 9-1-1 call. Accordingly, Customer must be prepared to provide this information to the PSAP. Until and unless Customer does so, the emergency service operator may be unable to call Customer back or to otherwise assist Customer in the event of an emergency.
Customer must notify end users of the Service about the 9-1-1 limitations of the Service as outlined in this acknowledgement. SFone Wireless provides Customer with warning labels regarding the limitations or unavailability of 9-1-1 services. Customer will place labels on or near each VoIP device used to access the Service. Customer will acknowledge and complete all advisory notices and certifications received from SFone Wireless regarding 9-1-1 service. Click here to download a warning label.
Each Customer must carefully evaluate the individual circumstances in deciding whether to rely solely upon the Service for 9-1-1 calling or to make necessary provisions for access to emergency calling services (e.g. maintaining a conventional landline phone as a backup means of completing emergency calls).
In addition to 9-1-1 limitations, the Service does not support Wireless Emergency Alerts and may not support other wireless products and services. Other non-cellular devices capable of Wi-Fi Calling may not support a 9-1-1 call over a wireless carrier network and may be limited to Wi-Fi Calling capabilities only, if available and connected. The primary device user can deactivate Service on all other associated devices at any time and thereby eliminate Wi-Fi Calling, including 9-1-1 calling, from those devices.
We do not use the Application to knowingly solicit data from or market to children under the age of 13. If a parent or guardian becomes aware that his or her child has provided us with information without their consent, he or she should contact us at [email protected] We will delete such information from our files within a reasonable time.